In this article we will talk about whether you need an appointment or can you just stop in our shop located in Canonsburg, for an estimate or repair. As a rule of thumb, we schedule all repairs and there are a few reasons for that. First and foremost, we need to be sure we have enough technicians to accomplish the repairs scheduled for that day. We are a smaller business with 4 technicians. More often than not, 2 of our techs are working a scheduled route that involves dealerships and body shops that are serviced weekly. When time allows, we add retail repairs to their route if they are located within the location radius of that particular day.
The other two technicians rotate at the shop. We try to always have a technician or someone who can provide an estimate at the shop. However, there are times when they get called away to repair an emergency for a dealership or body shop.This rarely happens, but every time it does, it seems a customer will stop by for an estimate, and we truly hate to disappoint. Also, while you don’t necessarily need an appointment to stop in for an estimate, we do recommend calling first (724)-607-8980 so you don’t waste a trip! Also, by calling first, we can get your information, (name, phone number) and set you up in the system for our technicians. Then, we can get some information on your vehicle and the damage you have. It will save you and the technician time so he can immediately address your concerns and give you the estimate.
If you stop in for an estimate, and the schedule allows, there are times when we can repair your vehicle the same day. Cancelations and slow periods allow us to do this. Other times, when we are really busy and our schedule is booked up, it may be 2 weeks before we can get you on the schedule. If your damage was caused by a hail storm, then we prefer that you schedule an appointment for us to assess the damage. Processing hail on your car which covers multiple panels takes much more time than a door ding estimate. Most estimates take only a few minutes, maybe 10 or 15 tops. A hail estimate can take 45 minutes or so. We want you to schedule this for a few reasons. One, we don’t want a currently waiting customer to have to be at the shop longer because we stopped working on his repair, to give you an estimate that would take 45 minutes. Also, we don’t want you to have to wait while we repair other cars to assess yours. We want to give each of our clients the attention they deserve, so that we are thorough in our estimates, and preparing you for what to expect.
To that point, we do schedule all repairs. Again, depending on the time needed for a repair, space for both vehicles and customers are all components to consider when scheduling. First, how long is the repair going to take? If it is a door ding with relatively easy access and under an inch, you’re probably looking at about an hour repair time. If your dent is on the larger side, or requires removing panels for access, or mounting you’re probably looking at a repair that will take a half day or even all day. We do make sure you’re aware of time expectancy when we provide your estimate. Next, we’ll ask you if you plan to wait on your repair or if you are going to drop your vehicle off and pick it up at a later time. If we have someone waiting on their repair, we do not schedule other waiting customers during the same time. If your repair is going to take longer than 2 hours, we recommend that you drop off and pick up later. You are welcome to wait if you need to, or don’t have another vehicle or ride. While there is no safe walking from our shop, we are in Canonsburg with has a plethora of shopping and restaurants nearby.
Some of our clients who wait on their repairs bring their work with them. We have a very clean, well-lit waiting area, and wi-fi for you to use. We’ve had customers work from our shop for hours if need be. Some clients enjoy watching us work! We welcome that! Most people are amazed at how we can move metal with our tools to restore your vehicle! We welcome questions from our clients as well. We enjoy teaching people about what we do!
Some repairs can take more than one day to complete. If that ends up being the case, we have you drop off your vehicle at the designated time and day at our shop. We also have a night drop available if it’s easier for you to get a ride or drop off after hours.\
Our shop is located at 2603 Washington Rd, Unit 3, Canonsburg, PA 15317. Business hours are Monday through Friday 9 AM – 5 PM. You don’t need an appointment to stop in, however, we do recommend calling first to be sure there is a technician there and available to give you the attention you deserve!
If you’d like to fill out a form and have us call you with an estimate, you can click here to do that:
https://dentrepairnow.com/schedule-a-repair/
If you’re just not sure which direction to go, you can always call us at (724)607-8980 and we are happy to help you out and guide you. Our goal is to make the repair process as efficient and painless as possible.